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How We Protect Your Privacy at hometogel.com

Your account and payment information stay private and secure. We explain exactly how we collect, store and protect your data when you deposit via DANA, OVO, GoPay and…

Data encryption on all transactionsLocal payment security protocolsYour account control and data rightsClear contact paths to request changes
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hometogel.com How We Protect Your Privacy at hometogel.com
REACH OUR TEAM

Contact Us About Your Privacy

Email Support Send privacy questions, data requests or account concerns to [email protected].
Live Chat – 24/7 Open the chat widget in the lobby between 08:00 and 23:00 Jakarta time daily.
Account Settings Log into your account, go to Settings > Privacy & Security to review what…
DATA HANDLING PRACTICES

How We Keep Your Information Safe

Encryption & Secure Servers

All data travels between your device and our servers using SSL encryption, the same standard banks use. Payment data from DANA, OVO, GoPay and QRIS is handled by PCI-certified partners and never stored unencrypted on our systems.

Account Verification

We ask for ID and proof of address when you first deposit to confirm you own the account. This one-time check prevents fraud and meets Indonesian financial regulations. Your documents are encrypted and retained securely.

Cookie & Tracking Policy

We use cookies to remember your login, language preference and game history so you don't re-enter details each visit. You can manage cookies in your browser settings; disabling them may limit some lobby features.

Who Sees Your Data

Only hometogel.com staff with a legitimate job reason (payment processing, support, fraud prevention) can access your records. We never share your data with marketing firms, advertisers or unrelated third parties.

Data Breach Response

If we discover unauthorised access to your account or payment details, we notify you within 24 hours and take immediate steps to secure your account. We also notify relevant authorities where local law requires.

Requesting Your Data

Contact [email protected] with your username to request a complete export of your account data in a readable format. We fulfil requests within 14 days at no charge. You can also request deletion where local law permits.

Privacy Policy Questions Answered

Yes. Email [email protected] with your username and we'll send you a full data export within 14 days. The file includes your account details, payment history, withdrawal records and any support notes we've recorded. You can download it straight to your device.

We delete active account data within 30 days of closure. However, we retain financial records and identity documents for seven years where local law permits, to settle any payment disputes and meet anti-money-laundering rules. After seven years, we securely destroy all remaining records.

Yes. We never store your payment card or wallet details on our servers. Deposits via DANA, OVO, GoPay and QRIS are processed by PCI-certified payment partners using encrypted channels. Your bank or wallet provider retains your payment method, not us.

No. We never sell, rent or share your personal information with marketing firms, data brokers or unrelated third parties. The only exceptions are where legal authorities demand data via court order, or where a payment partner needs minimal details to process your transaction.

Yes, you can request account deletion by contacting our support team at [email protected]. We'll close your account and delete active records within 30 days. Financial and identity data is retained for seven years where local law permits to resolve disputes and meet regulatory requirements.

We use SSL encryption, secure password storage and two-factor authentication (optional). Your login history and device info are logged so you can spot unusual access. If we detect suspicious activity, we freeze your account and contact you within hours to verify it's really you.

We'll notify you by email at least 30 days before any material change takes effect. If the update affects how we handle your data significantly, you can request account closure without penalty. Continued play after the notice period means you've accepted the new terms.

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